Returns & Refunds
We want you to be confident in your RIFTHAUS purchase. Return requests may be submitted within 30 days of delivery.
Return Conditions
To be eligible for a return, the item must be returned in substantially the same condition in which it was received, with the included accessories, components, and packaging where reasonably possible. Products showing misuse, accidental damage, unauthorized modification, or missing major components may not qualify for a full refund.
Starting a Return
Please contact RIFTHAUS support before sending an item back. We will review the request and provide return instructions when the request is approved. Packages sent without prior authorization may experience processing delays.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, contact us promptly and include clear photos or video when possible so we can review the issue and help resolve it.
Refund Processing
Approved refunds are issued to the original payment method after the returned item is received and inspected. Your bank or payment provider may require additional time to post the refund. Original shipping charges are generally non-refundable unless the return is caused by an error on our part or a qualifying product issue.
Return Shipping
Return shipping costs are generally the customer's responsibility for preference-based returns. If the return results from an incorrect, defective, or damaged item attributable to RIFTHAUS, we will provide appropriate return instructions.
Order Cancellations
Because orders are prepared quickly, contact us immediately if you need to request a cancellation. We cannot guarantee cancellation after an order has entered fulfillment or has been dispatched.