Shipping Policy

24-Hour Carrier Handoff

RIFTHAUS prepares and hands orders to the shipping carrier within 24 hours of purchase, excluding weekends and public holidays.

This 24-hour window refers to carrier handoff, not final delivery. Delivery time begins after the carrier receives the package and varies depending on destination, shipping service, customs processing, weather and carrier conditions.

Tracking information is sent to the contact details provided at checkout once it becomes available.

Please make sure your shipping address is accurate before placing your order. RIFTHAUS is not responsible for delays caused by incorrect or incomplete address information supplied by the customer.

If a shipment is delayed, lost or damaged in transit, contact RIFTHAUS support and we will help review the available carrier information and next steps.